Privacy Policy

 

Lindsey McDonald Counselling (“Company,” “we,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

 

Our privacy commitment is based on the ten principles contained in the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”).

 

This Privacy Policy governs access to and use of lindseymcdonaldcounselling.com, including any content, functionality and services offered on or through lindseymcdonaldcounselling.com, (the “Website”), whether as a guest or as a registered user. This policy applies to Personal Information we collect on the Website and in email, text, forms or other electronic messages between you and the Website. 

 

Please read the Privacy Policy carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Website.

 

Personal Information

 

Personal Information under PIPEDA is any information about an identifiable individual, but does not include the name, title, business address or telephone number of an employee of an organization. 

 

Why do we collect Personal Information?

 

We collect Personal Information only by lawful and fair means. Lawful and fair means include your consent, the fulfillment of our contractual rights or obligations, the legitimate business interests of us or third parties, and complying with applicable law. 

 

Consent: We may use your Personal Information, or allow selected third parties to use your Personal Information, based on your consent to our use and sharing of that information. You may withdraw your consent at any time, however, it may affect your ability to use this Website.

 

Contractual Obligations: We may use and process your Personal Information to enter into a contract with you and to perform our contractual obligations to you.

 

Legitimate Business Interests: We may use and process your Personal Information for our legitimate business interests which include communications with you, improving services, improving our Website, and providing you with the information and services that you have requested. 

 

Compliance with Applicable Law: We may use or process your data as required for us to comply with legal obligations.

The Company collects your information in order to record and support your participation in the activities you select. If you register to download a PDF or resources, sign up for our newsletter, fill out our contact form to inquire about services, and/or creating an Account or purchasing services. We use this information to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and/or services.

 

How do we collect personal information?

 

We collect personal information only by lawful and fair means, and only collect personal information that is reasonably necessary for the legitimate purposes identified and for which consent has been obtained.

 

Information You Provide To Us. The Website provides various places for users to provide information. We collect information that users provide by filling out forms on the Website, communicating with us via contact forms, signing up for our newsletter, downloading free resources, and providing information when requesting service via the Website.

 

We use information you provide to us to deliver the requested product and/or service, to improve our overall performance, and to provide you with offers and information. 

 

Information We Collect Through Automatic Tracking Technology

 

As you navigate through our Website, we may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. This will generally include information about your location, and your traffic pattern through our Website. Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type. 

 

The information we collect automatically is used for statistical data and will not include personal information. We use this data to improve our Website and our service offerings. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information. 

 

Use of Cookies

 

Similar to other commercial websites, our Website utilizes a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and websites visited just before and just after our own, as well as your IP address.

 

Third-Party Use of Cookies

 

Some content or applications, including advertisements, on the Website, are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content. 

 

Email Information

 

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, by mail and by telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

 

Email Policies

 

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as required by law.

 

All e-mails sent by us will be in compliance with the Canadian Anti-Spam Legislation (“CASL”), including clearly stating who the e-mail is from and providing clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication with us. Users who no longer wish to receive our newsletter or promotional materials may opt out of receiving these communications by clicking on the unsubscribe link in the e-mail. 

 

How do we use your information?

 

We use personal information for purposes of presenting our Website and its contents to you, providing you with information, providing you with offers for products and services, carrying out any contact between you and the Company, administering our business activities, providing customer service, and making available other items and services to our clients and prospective clients.

 

Disclosure of Information

 

As a general rule, we do not sell, rent, lease or otherwise transfer any information collected either automatically or through your voluntary action.

 

We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you. 

 

Under certain circumstances, we may share your personal information with certain third parties. The following are specific reasons we may share your information:

 

Third-Party Service Providers

 

We employ third parties to complete different tasks and provide services to us, including hosting and maintenance services, payment processing, email delivery, client relationship management, database storage and management, identification verification, and direct marketing campaigns. We may not always disclose these third-party processors if not required by law. We will share your personal information with these third parties, but only to the amount required to perform these functions and provide us with such services.

 

Law Enforcement

 

We may disclose information when legally compelled to do so when we, in good faith, believe that the law requires it, or for the protection of our legal rights, to respond to claims, legal process (including subpoenas), the safety of the public or any person, or when compelled by a court or other governmental entity to do so. 

 

Business Transfer

 

We may provide your information to any successor or assign in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets and/or business. 

 

Security Measures

 

We use appropriate security measures to protect against the loss, theft, unauthorized access, disclosure, use or modification of personal information. Such measures will vary depending on the sensitivity, amount, format, nature and storage of the personal information and will involve, as applicable, physical organizational and electronic security measures, including premises security, restricted file access, and technological safeguards including security software and firewalls to prevent unauthorized computer access, and password and security policies. In communicating with us, you should be aware that e-mail is not a fully secure medium. 

 

Updating Information and Correcting Errors

 

Since we use your personal information to provide goods and services to you, it is important that the information be accurate and up-to-date. If any of your information changes, is inaccurate or incomplete, please inform us so that we can make any necessary changes. 

Access to Personal Information

 

We will respond promptly to any request for access to your personal information and will advise you of the cost, if any, prior to the retrieval of such records or information. We will not respond to requests for access to personal information that are frivolous, vexatious or repetitious. In certain circumstances, we may be unable to provide access to some or all of the personal information that we hold about you. 

 

Third-Party Websites

 

Our Website may contain links to other websites. These links are provided for your convenience only. We do not control or endorse such third-party websites and we are not liable for the privacy practices and policies of such third-party websites. Please carefully read the privacy policies of any company or website you may link to from our Website. This Privacy Policy is only applicable to our Website. We are not liable for any damage or consequences you suffer by using or accessing third-party websites using links provided on our Website. 

 

Privacy Policy Changes

 

We may change our Privacy Policy from time to time without notice. Please check our Website for the most up-to-date version of the policy.

 

Questions, concerns, or requests for access

 

If you have questions or concerns regarding our Privacy Policy, please contact us at [email protected]